I am now into my second month with glowhost.com and have never had any problems. I have only needed to contact them when setting up my account and renewing. They are always prompt with replying and are very helpful. You can click Live Chat and have a helpful answer/fix to your problem in a few minutes tops. No Dreamy response and no harsh exchanges, just smart work. Its my recommendation for everyone.
Everything is good, hardly any downtime. Ive not had much experience with the support as ive not needed to use it.