Incredibly fast support, superb feature set and an uptime guarantee I've never been able to claim on. (If gradwell, my previous supposedly very competent hosting company, had offered the same guarantee their service would have been free for the past 9 months!). I honestly can't think of any aspect of the GlowHost service or support which does not warrant a rating of 10. Well done GlowHost, you're the best. Thank you.